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CIS-CSM ServiceNow Certified Implementation Specialist – Customer Service Management

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Last updated Jun 6, 2026 CIS-CSM Exam simulator

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Question 1 / 92 1%

Select all that apply 4 options

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed? (Choose two.)

A Choose the NLU service provider B In the NLU Settings configure the Intent confidence threshold C Enable NLU in Virtual Agent D In the NLU Settings configure the Entity confidence threshold

Multiple answers may be correct.

CIS-CSM What you practise

CIS-CSM Practice Test for ServiceNow Certified Implementation Specialist – Customer Service Management

Use this CIS-CSM practice test to check your readiness with original study questions, exam-style answer choices and a structured simulator experience.

What you practise

Core objectives, scenario questions, answer review and practical certification preparation.

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