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CIS-ITSM ServiceNow Certified Implementation Specialist - IT Service Management

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Practice questions are provided in English to match the language commonly used in IT certification exams.

QZ9 is an independent training platform. All practice questions are original and created for educational purposes only. We do not provide unauthorized vendor exam content. Microsoft, AWS, Cisco, CompTIA, PMI and other trademarks belong to their respective owners.

VendorServiceNow

CodeCIS-ITSM

Duration90 Minutes

Questions65

Exam facts

Objective-based preparation without unauthorized content

Certification metadata is preserved from the legacy QZ9 catalog. Questions remain English-only.

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Practice questions are provided in English to match the language commonly used in IT certification exams.

Question 1

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet this requirement?

Question 2

Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

Question 3

An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. Which lead object-level permission will the administrator need to provide to these users?

Question 4

What are three capabilities of Collaborative Forecasting? (Choose three.)

Question 5

Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?